Principal: Mayowa Adebayo (MBA – Cyprus, CMS – London, CMC & FIMC-Nig)
Profile of Mayowa Adebayo Overview:
- Principal Consultant & CEO at AI-TECHL Consulting
- MBA Graduate of University of Nicosia, Nicosia- Cyprus
- Holder of a Bachelor of Science (B.Sc) degree from the University of Ilorin.
- Certified Management Consultant – accredited by the Institute of Management Consultants (IMC) Nigeria, representing the International Council of Institutes of Management Consultants (ICIMC).
- Certified Management Specialist- accredited by London Graduate School.
- Hands-on experience as a high-profile manager and consultant in the hospitality industry spanning over two decades.
Our Programme Curriculum:
Our comprehensive curriculum for hotel operations and customer service involves covering a wide range of topics that are essential for hotel staff to perform their duties effectively.
The curriculum is designed to cater to various roles within a hotel, from front-line staff to managers.
Here is an overview of the programs available at our hotel training school:
Hotel Operations Programs or Courses Available.
I. Introduction to the Hospitality Industry
- Overview of the Hospitality Industry
- The Evolution of Hotels and Lodging
- Key Players in the Hospitality Industry
- Future Trends in Hospitality
II. Hotel Organization and Management
- Organizational Structure of Hotels
- Roles and Responsibilities of Hotel Departments
- Effective Communication within Hotel Teams
- Introduction to Hotel Management
- The Role of the Front Desk
- Check-in and Check-out Procedures
- Reservation Management Systems
- Handling Guest Requests and Complaints
IV. Housekeeping and Facilities Management
- Standards of Cleanliness and Hygiene
- Room Preparation and Maintenance
- Inventory Management for Housekeeping
- Safety and Security Protocols
V. Food and Beverage Operations
- Introduction to Food and Beverage Services
- Menu Planning and Food Safety
- Restaurant Service Etiquette and Techniques
- Managing Bars and Beverage Services
VI. Event Management and Catering
- Planning and Coordinating Hotel Events
- Catering Services and Banquet Operations
- Working with Event Planners and Vendors
- Event Marketing and Sales
VII. Revenue Management and Pricing Strategies
- Basics of Revenue Management
- Pricing Strategies for Rooms and Services
- Yield Management and Occupancy Forecasting
- Introduction to Distribution Channels
VIII. Hospitality Marketing and Sales
- Marketing Principles in the Hospitality Industry
- Building a Hotel Brand
- Sales Techniques for Hotel Services
- Digital Marketing and Social Media
IX. Financial Management in Hotels
- Fundamentals of Hotel Accounting
- Budgeting and Financial Planning
- Profit and Loss Management
- Financial Reporting and Analysis
X. Sustainability in Hospitality
- – Sustainable Practices in Hotel Operations
- – Energy, Waste, and Water Management
- – Social Responsibility and Community Engagement
- – Certifications and Eco-friendly Initiatives
XI. Leadership and Human Resource Management
- Leadership Skills for Hospitality Managers
- Recruitment, Training, and Retention Strategies
- Performance Management and Employee Relations
- Diversity, Equity, and Inclusion in Hospitality
XII. Quality Management and Customer Service Excellence
- Principles of Service Quality and Excellence
- Managing Service in Different Hotel Settings
- Continuous Improvement and Feedback Mechanisms
- Creating a Guest-centric Culture
Join Class Now to enroll in the full hotel operations courses and earn a hotel operations proficiency certificate.
Please Note That:
A participant may choose to enroll only in a single operations program or select operations programs of interest by clicking on the specific program and joining the class. A certificate of attendance shall be issued as per course or program taken and successful completed.
Hospitality (or Hotel) Customer Service Programs or Courses Available.
- The Art of Exceptional Hotel Service
- Communicating with Confidence and Courtesy
- Mastering the Guest Service Cycle
- Handling Difficult Situations and Guest Complaints
- The Psychology of Customer Service: Understanding Guest Behavior
- Creating Memorable Guest Experiences
- Upselling and Cross-selling Techniques for Hotel Staff
- Embracing Cultural Diversity in Service Delivery
- Personalizing Guest Services for Loyalty and Retention
- Technology and Innovation in Guest Services
- Effective Problem-Solving Strategies in Hospitality
- Delivering Service Excellence Across Cultures and Languages
- Building Effective Guest Relations
- The Role of Body Language and Non-verbal Communication
- Time Management and Prioritization in Guest Services
- Feedback Collection and Management for Service Improvement
- Conflict Resolution and Mediation in Hospitality
- Empathy and Emotional Intelligence in Customer Service
- Navigating the Digital Customer Journey in Hospitality
- Leading Customer Service Teams to Success
Join Class to enroll in the full customer service courses and earn a customer service proficiency certificate.
Please Note That:
A participant may choose to enroll in a single customer service program or select customer service programs of interest by clicking on the specific program and joining the class.
Certification:
A certificate of attendance or course completion certificate shall be issued for each course or program taken and successfully completed.
Each course is developed with interactive content, case studies, and practical examples that allow learners to apply the knowledge in real-world scenarios.
Furthermore, optional certification is available upon course completion to acknowledge the professional development of each participant.
Program Learning Outcomes
“Hotel School Training Learning Outcomes:
- Develop a comprehensive understanding of the hospitality industry, including its key components, trends, and challenges.
- Acquire practical skills in hotel operations management, including front office procedures, housekeeping standards, food and beverage management, and event planning.
- Demonstrate effective communication and customer service skills to provide exceptional guest experiences and handle various guest interactions professionally.
- Understand the importance of revenue management and pricing strategies in maximizing hotel profitability.
- Gain knowledge of industry-specific technology and software applications used in hotel management and operations.
- Cultivate leadership and teamwork skills to effectively manage hotel staff and collaborate with colleagues across different departments.
- Learn about sustainability practices in the hospitality industry and apply principles of environmental stewardship and social responsibility in hotel operations.
- Develop critical thinking and problem-solving abilities to address challenges in a dynamic and fast-paced hotel environment.
- Enhance professionalism, adaptability, and resilience to succeed in a competitive and customer-focused industry.
- Demonstrate a commitment to continuous learning and professional development to stay updated with industry trends and best practices.”